Privacy Policy

1. Scope of the Policy

This policy applies to all users of the MyPrepSpot platform including students, library partners, and any visitors accessing our services through the website, mobile app, or associated channels.

2. Data We Collect

We may collect the following personal data:

• Identity & Contact Information: Name, email, phone number, photo, government-issued ID (if required for verification)
• Academic & Behavioral Data: Exam preferences, study logs, learning interests, focus session history
• Transactional Data: Subscription history, payment records, refund activity
• Device & Access Data: IP address, browser type, OS, session data, device ID
• Location Data: If location services are enabled
• Platform Usage Data: Clickstreams, visit logs, feature usage, AI interactions

3. How We Collect It

• Directly from You: Sign-up, subscription, contact forms, surveys
• Automatically: Through cookies, device analytics, session logs
• Third Parties: Payment processors, login providers (if used), or authorized partners like library vendors

4. Purpose of Data Usage

Your data is used for:

• Providing access to our services and physical/virtual study environments
• Verifying identity and securing your account
• Tailoring study recommendations and AI-generated content
• Enabling payments, refunds, and customer support
• Monitoring system performance, improving features
• Fulfilling legal obligations and resolving disputes

5. Data Sharing & Disclosures

We do not sell your personal data. However, we may share your data strictly on a need-to-know basis with:

a. Business Partners (with contractual safeguards):

• Library owners (for seat bookings, entry logs, QR-based access)
• Tutors or course providers (if enrolled by you)
• Cloud infrastructure partners (for secure data hosting)
• AI and analytics tools (for personalized study plans and reporting)

b. Third-party Service Providers:

• Razorpay (or similar payment gateway)
• Customer support and email communication tools
• Analytics and heatmapping services (e.g., Google Analytics)

All third parties are contractually bound to comply with confidentiality and data protection obligations.

6. Legal Grounds for Processing (DPDP Aligned)

We rely on the following grounds:

• Consent: When you explicitly agree (e.g., sign-up, checkboxes)
• Legitimate Use: Where processing is necessary for providing the service requested by you
• Legal Obligation: When required by courts, government bodies, or regulators

You may withdraw consent at any time by writing to us at mps.privacy@g-fam.tech

7. Your Rights (As per DPDP Act, 2023)

You have the right to:

• Access your data
• Correct or update inaccuracies
• Delete your account and associated data
• Withdraw consent to non-essential data processing
• File a grievance if you believe your data is mishandled

To request action on your data rights, contact: mps.privacy@g-fam.tech

8. Data Retention

We retain your data:

• As long as your account remains active
• For up to 3 years after account deactivation (for audits, compliance)
• As per applicable financial and legal norms

9. Security Measures

We use encryption, access controls, firewalls, and regular audits to protect your data. However, no system is completely immune. We encourage you to use strong passwords and avoid sharing your login credentials.

10. Children's Privacy

Users under the age of 13 are not allowed to use MyPrepSpot. Users between 13 and 18 must use the platform under the supervision of a parent or guardian.

11. Grievance Redressal

If you have any privacy concerns or complaints, you may contact our designated grievance officer:

12. Policy Updates

We may revise this Privacy Policy from time to time. The latest version will always be available at www.myprepspot.com/privacy. Continued use of the platform after updates implies your agreement to the new terms.